Cancellation Policy

At a glance

• Cancellation window: within 2 hours of placing your order.
• After processing starts (standard handling time is 1-1 business days), cancellation is not guaranteed.
• How to request: email [email protected] with your order number.
• Refunds: to your original payment method; we process in 5–7 business days after approval, then it may take 5–10 business days to appear on your statement.
• Address accuracy: you are responsible for entering the correct shipping address before payment.

Definitions

• Order placement time: the timestamp shown on your order confirmation page/email.
• Cancellation window: the first 2 hours after order placement.
• Processing: when your order is being picked, packed, or prepared for carrier handoff.
• Shipped: when a tracking number is created or the package is handed to the carrier.
• Business days: Monday–Friday, excluding holidays.

1) Cancellation window (2 hours)

You can request to cancel your order within 2 hours of placement. We will confirm by email if the order is still eligible and stop fulfillment when possible.

2) After processing begins

Processing can begin quickly (our standard handling time is 1-1 business days). Once processing starts, we cannot guarantee cancellation or order edits.

Stage	Within 2-hour window	After processing started
Likelihood of approval	High, if the order has not entered processing	Not guaranteed; depends on order status
If shipped	Not applicable	Cannot cancel; you may return after delivery per our return guidelines
Refund trigger	Upon approval of cancellation	After return is received and inspected if you choose to return

3) How to request a cancellation

1. Email [email protected] from the address used at checkout.
2. Subject line: “Cancel Order #12345”.
3. Include: order number, full name, reason for cancellation, and any corrections (if relevant).
4. Watch for our confirmation email stating whether the cancellation was approved or if the order has already entered processing/shipped.

4) Refunds for approved cancellations

• Method: refunded to your original payment method (USD).
• Timing: we process refunds in 5–7 business days after approval; your bank or card issuer may take an additional 5–10 business days to post the credit.
• No restocking fees apply to cancellations.
• If the package has shipped, cancellation isn’t possible; if you return after delivery, original shipping charges are refundable only when we are at fault.

5) Address accuracy and order details

Please verify your shipping address, size, and item selections before payment. Address edits may not be possible once processing begins. Orders delivered to the address provided at checkout are considered fulfilled.

Concrete examples

Scenario	Within 2 hours	After processing started
Clicked “Buy” and immediately noticed wrong size	Request likely approved; refund processed per timing above	Not guaranteed; if shipped, wait for delivery and return if eligible
Entered street number incorrectly, noticed at 3 hours	Still possible if under 2 hours; otherwise see next column	We’ll try to help, but changes may not be possible once processing/shipped
Changed mind the next day	Outside window; see next column	Cancellation unlikely; if shipped, you may return after delivery
Accidentally placed duplicate orders 15 minutes apart	Email us promptly; duplicate cancellation is likely if still unprocessed	If one or both have processed/shipped, post-delivery return may be needed

If you have any questions, email [email protected]. We’re here to help.