Cancel or Change Order Policy
At Clothrushmarket, we understand that circumstances may require you to cancel or modify your order. This policy outlines the procedures, timelines, and conditions for canceling or changing an order placed on clothrushmarket.com.
Order Cancellation
Customers may request cancellation of an order before it has been processed and shipped. Once the order enters the processing or shipping stage, cancellation may no longer be possible.
To request a cancellation:
- Contact our support team via email at [email protected].
- Provide your order number and reason for cancellation.
- Submit the request before 5:00 PM EST, Monday through Friday, on the day of placing the order to maximize the chance of successful cancellation.
Order Modification
Modifications may include changes to shipping address, product size, color, or quantity. Modifications can only be made if the order has not been processed for shipment.
To request a modification:
- Send an email to [email protected] with your order number and requested changes.
- Requests must be received before 5:00 PM EST, Monday through Friday.
- Include detailed information to ensure accurate processing of the change.
Processing Timeline
The following table outlines the timeline for handling cancel or change requests:
| Order Status | Action Possible | Timeframe |
|---|---|---|
| Pending / Not Processed | Cancel or Modify | Before 5 PM EST, Mon-Fri |
| Processing / Preparing for Shipment | Modification may be limited, Cancellation may be declined | Contact support immediately |
| Shipped | Cannot cancel or modify. Customer must follow Return Policy | N/A |
Refunds for Canceled Orders
If a cancellation is approved before shipment, refunds will be processed using the original payment method. Refunds may take 5-10 business days to appear in your account depending on the payment provider.
Limitations and Exceptions
- Orders that have been shipped or delivered cannot be canceled; customers must follow our Returns & Refunds Policy.
- Custom or personalized orders may be non-cancelable or non-modifiable once processing begins.
- Requests submitted outside business hours or after the cutoff time of 5:00 PM EST may be processed the following business day.
Contact Information
| Contact Type | Details |
|---|---|
| [email protected] | |
| Support Hours | Monday - Friday, 8:00 AM - 5:00 PM EST |
| Store Name | Clothrushmarket |
Final Statement
Clothrushmarket aims to provide flexibility for customers to cancel or modify orders while maintaining efficient order processing. Prompt communication and adherence to the outlined procedures increase the likelihood of successful order changes or cancellations.