Shipping Policy
Welcome to Clothrushmarket, your premier destination for contemporary women's fashion. We are committed to providing a seamless shopping experience, including fast and reliable shipping for all orders. This Shipping Policy outlines our procedures, timelines, costs, and support information to ensure transparency and clarity for all our customers.
Order Processing and Handling Times
All orders placed on Clothrushmarket.com are carefully processed to ensure accuracy and quality. Our handling time is designed to prepare your order for shipment as quickly as possible while maintaining rigorous quality control standards.
Our handling schedule is as follows:
| Handling Period | Details |
|---|---|
| Processing Time | 1-5 business days (Monday - Friday, excluding holidays) |
| Order Cut-Off Time | Orders placed before 5:00 PM EST will be processed the same day. Orders placed after 5:00 PM EST will be processed the following business day. |
All orders are carefully inspected prior to shipping to ensure the highest quality standards. Custom or special orders may require additional processing time, which will be clearly communicated at the time of purchase.
Shipping Methods and Carriers
Clothrushmarket offers reliable shipping services via major carriers to ensure your items reach you promptly. We partner with the following carriers:
- USPS – United States Postal Service for domestic deliveries.
- UPS – United Parcel Service for faster, tracked shipping.
- FedEx – Federal Express for expedited and reliable shipping.
All shipments include tracking numbers, which will be emailed to you once the package leaves our fulfillment center.
Shipping Costs
We apply a flat shipping rate for all orders, ensuring transparency and simplicity. The shipping fees are as follows:
| Shipping Option | Cost | Estimated Delivery Time |
|---|---|---|
| Standard Shipping | $6.99 | 15-25 business days (transit time) |
Delivery times are estimates and may vary depending on destination, carrier delays, or unforeseen circumstances. Orders shipped on weekends or public holidays will be processed on the next business day.
Order Tracking
Once your order has been dispatched, you will receive an email with a tracking number. You can use this tracking number to monitor the progress of your shipment through the carrier’s website. Tracking information typically becomes available within 24 hours of shipping.
We recommend checking the status of your delivery regularly to stay informed of any changes in transit or estimated delivery times.
Delivery Guidelines
For successful delivery, please ensure the following:
- Provide a complete and accurate shipping address, including ZIP/postal code and any relevant apartment or suite numbers.
- Confirm that someone is available to receive the package during delivery hours, if required by the carrier.
- Check tracking information promptly for any delivery notifications or exceptions.
In cases where delivery is unsuccessful due to an incorrect address or inability to reach the recipient, additional shipping charges may apply for re-delivery.
International Shipping
Currently, Clothrushmarket ships exclusively within the United States. We are committed to expanding our shipping options in the future and will update our Shipping Policy accordingly.
Support and Contact Information
Our dedicated customer support team is available to assist with any shipping inquiries, order issues, or concerns. Support hours are Monday through Friday, from 8:00 AM to 5:00 PM EST. You can reach us using the following contact methods:
| Support Type | Details |
|---|---|
| [email protected] | |
| Support Hours | Monday - Friday, 8:00 AM - 5:00 PM EST |
| Company | Nguyen Van Them |
Our support team is trained to handle inquiries related to shipping timelines, tracking updates, lost or damaged packages, and general order assistance. We strive to respond to all emails within one business day.
Additional Shipping Notes
To maintain high service standards, Clothrushmarket provides the following additional guidelines and clarifications:
- Orders placed after the daily cut-off time of 5:00 PM EST will be processed on the following business day.
- All orders are shipped from our fulfillment center within 1-5 business day of order confirmation.
- Shipping fees are non-refundable unless the order is canceled prior to shipment.
- In the event of lost, delayed, or damaged shipments, Cloth