Frequently Asked Questions

At a glance

• Order processing: handling time is 1-1 business days
• Shipping: $6.99 per order; transit time is 2-5 business days
• Returns: 30 days from delivery; no restocking fee
• Refunds: processed 5-7 business days after we receive and inspect your return; your bank may take 5-10 business days to post it
• Payments: PayPal, credit/debit cards, Stripe, Airwallex (USD)
• Need help? Email [email protected]

Definitions

• Handling time: The time from successful checkout to when your order is handed to the carrier. Our standard handling time is 1-1 business days.
• Transit time: The time the carrier takes to deliver once the package is shipped. Our standard transit time is 2-5 business days.
• Delivery date: The day the carrier marks the package as delivered to your address.
• Return window: The period you have to request and send back items: 30 days from delivery.
• Refund processing time: Time we need after receiving your return to inspect and issue your refund: 5-7 business days.

Orders

How do I place an order and what happens after checkout?

Add your selected styles to cart, proceed to checkout, enter shipping details, and pay in USD using PayPal, credit/debit cards, Stripe, or Airwallex. You’ll get an order confirmation email right away. We then prepare your items within our standard handling time of 1-1 business days and send you a shipping confirmation with tracking once your order is on the way. Taxes are shown at checkout where applicable.

Can I change or cancel my order?

Email [email protected] as soon as possible with your order number. Orders move to fulfillment quickly within the 1-1 business days handling window, so changes or cancellations are not guaranteed, but we’ll do our best to help.

Sizing

How do I choose the right size?

Consider the fit you prefer (closer fit vs. relaxed). If you’re between sizes or unsure, choose the roomier option for comfort or email [email protected] for guidance before ordering.

What if the size I ordered doesn’t work?

You can return eligible items within 30 days from delivery in original condition with tags attached. Start by emailing [email protected] and we’ll walk you through next steps.

Shipping & Tracking

What are the shipping costs and timelines?

The standard shipping fee is $6.99 per order. Orders ship within a handling time of 1-1 business days. Once shipped, standard transit time is 2-5 business days.

How do I track my order?

When your order ships, we email you a tracking number and link. Tracking may take a short time to update after carrier pickup. If you can’t find your tracking email, check your spam folder or contact [email protected].

Returns & Refunds

What is the return window and what do I need to return an item?

You have 30 days from delivery to initiate a return. Items must be in original condition, unworn, unwashed, and with original tags/packaging. Email [email protected] with your order number to start the process and receive instructions. There is no restocking fee. Original shipping is refunded only when Clothrushmarket is at fault (e.g., incorrect item or confirmed defect).

When will I receive my refund?

After we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method. Your bank or card issuer may take an additional 5-10 business days to post the credit to your statement.

Support

How do I contact customer support?

Email us anytime at [email protected]. Please include your order number for faster assistance.

Examples

Scenario	What to expect
You place an order on Monday morning.	We prepare it within our 1-1 business days handling time and send tracking once shipped; delivery typically follows in 2-5 business days of transit time.
You buy three items in one order.	The shipping fee is $6.99 per order (not per item).
Your return reaches us on a Wednesday.	We inspect and process the refund within 5-7 business days, then your bank may take 5-10 business days to post it.
You received the wrong size.	Email [email protected]. If we’re at fault, the original shipping charge will be included in your refund after we receive and inspect the return.
You’re between sizes on a fitted dress.	Choose the roomier size or email [email protected] for sizing help before you order.
Your tracking link shows “label created.”	Tracking will update after carrier pickup. If it doesn’t update after a reasonable time, contact [email protected] for assistance.