Refund Policy
At a glance
- Refunds are issued to your original payment method.
- Approval happens after we receive and inspect your return, or when we confirm a refund without a return.
- Processing time after approval: 5-7 business days.
- Time to appear on your statement: 5-10 business days.
- Original shipping charge ($6.99 per order) is refunded only when Clothrushmarket is at fault.
- No restocking fees.
- Typical return window: 30 days from delivery for refund eligibility.
Definitions
- Approval: We confirm your refund after receiving and inspecting the returned item(s), or we notify you in writing that a return is not required.
- Processed: The refund is submitted by Clothrushmarket to your original payment method provider.
- Visible on statement: Your bank, card, PayPal, Stripe, or Airwallex account shows the credit.
- Brand at fault: Examples include we shipped the wrong item or confirmed a manufacturing defect.
| Refund timeline step | Typical time |
|---|---|
| Approval → Processed | 5-7 business days after approval |
| Processed → Visible on statement | 5-10 business days |
When refunds are approved
- After return: We approve your refund once the item arrives back to us, is inspected, and is confirmed in resellable condition per our guidelines, within 30 days from delivery.
- No-return cases: If our team confirms in writing that a return is not required (for example, verified wrong item or confirmed defect), we approve the refund directly.
Refund method
Refunds are issued to the original payment method only (PayPal, credit/debit cards, Stripe, or Airwallex) in USD. Alternative refund methods are not available.
Refund processing time
Once approved, refunds are processed within 5-7 business days.
Time to appear on your statement
After processing, refunds usually appear on your statement within 5-10 business days. Your bank or payment provider controls posting times.
Full refunds
When returned items are unused, unwashed, with tags intact and no damage beyond normal handling, we issue a full refund after approval.
Partial refunds
- Returned with missing tags or packaging components.
- Minor wear, signs of use, or deodorant/makeup marks.
- Stains, odors, or damage not due to transit or our error.
If a partial refund applies, we will email you a summary of the condition review and the adjusted amount before processing.
Original shipping
The original shipping charge of $6.99 per order is refundable only when Clothrushmarket is at fault (for example, wrong item shipped or a confirmed defect). For preference-based returns (fit, color in person, changed mind), the original shipping charge is not refunded.
Restocking fee
None. We do not charge a restocking fee.
Examples
| Scenario | Return required? | Refund type | Original shipping ($6.99) |
|---|---|---|---|
| We shipped the wrong color cardigan | Sometimes no; confirmed case-by-case | Full refund after approval | Refunded (brand at fault) |
| Dress arrived with a confirmed manufacturing defect | Sometimes no; confirmed case-by-case | Full refund after approval | Refunded (brand at fault) |
| Jeans don’t fit as expected | Yes, within 30 days from delivery | Full or partial, after inspection | Not refunded |
| Hoodie returned with missing tags | Yes, within 30 days from delivery | Partial refund after inspection | Not refunded |
Questions about refunds
We’re here to help. Email [email protected] for any refund questions or status updates.