Returns Policy

At a glance

• Return window: 30 days from delivery.
• Eligible when items are defective, damaged, wrong item/size shipped, or significantly different from description. Change-of-mind returns are also accepted if items meet condition rules.
• Condition: unused, unwashed, original tags attached, original packaging where possible.
• Photos required: issue close-up, size tag, full front and back of the item.
• Return shipping: Clothrushmarket pays if it’s our error; you pay for change of mind.
• Exchanges offered when stock is available.
• Refund timing: 5-7 business days after inspection; 5-10 business days to appear on your statement.

Return window: You have 30 days from the delivery date to request a return or exchange.

Definitions

• You/Customer: The purchaser and recipient of the goods.
• We/Us: Clothrushmarket.
• Delivery date: The date the carrier marks the order as delivered.
• Our error: Item is defective, damaged, the wrong item was sent, the wrong size was shipped, or the item is significantly different from its description/photos.
• Change of mind: You ordered the wrong size or color, changed preferences, or the fit isn’t as expected.
• Original condition: Unused, unwashed, unworn, with all original tags attached and in original packaging where possible.

What’s eligible

• Our error: defective or damaged items; wrong item received; wrong size shipped; significantly different from description.
• Change of mind: size/fit preference changes or other preference changes, provided items meet the condition requirements below.

Item condition requirements

• Unused, unwashed, and unworn.
• All original tags must be attached.
• Original packaging where possible (e.g., poly bag, hanger, label inserts).
• No odors, stains, pet hair, or alterations.

Photo and proof requirements

• Clear, well‑lit photos of the issue or damage (close‑up).
• Photo of the size tag and product label.
• Full front and full back photos of the item.
• For wrong item/size: include a photo of the packing slip if available.

How to request a return or exchange

1. Email [email protected] within 30 days of delivery.
2. Include your order number, item name/size, reason for return, and whether you prefer a refund or exchange.
3. Attach required photos (issue close‑up, size tag, full front/back; packing slip for wrong item/size).
4. Wait for our reply with approval and next steps before sending anything back.
5. Once approved, follow the instructions in our email to ship the item back securely.
6. Share the return tracking number by replying to our email (if provided by your carrier).

Who pays for return shipping

Scenario	Return shipping cost	Original shipping refunded?	Notes
Our error (defective/damaged/wrong item or size shipped/significantly different)	Paid by Clothrushmarket	Yes	We’ll outline the return method in the approval email.
Change of mind (fit, preference, ordered wrong size or color)	Paid by customer	No	Use a trackable method; keep proof of postage.

Items we cannot accept

• Used, worn, washed, or altered items.
• Items missing original tags.
• Items showing odors, stains, or pet hair.
• Minor cosmetic variations such as slight color differences due to screen settings or lighting.

Exchanges

• Available when the requested size or variant is in stock at the time we process your request.
• Our error exchanges: return shipping covered by Clothrushmarket.
• Change‑of‑mind exchanges: you cover return shipping; the new shipment uses the standard shipping fee of $6.99 per order.
• If the desired item is unavailable, we will proceed with a refund per this policy.

Approvals, updates, and timing

• We confirm approval or next steps by email to the address on your order.
• Support reply time: within 1-2 business days.
• After we receive and inspect your return, refunds are processed within 5-7 business days.
• Your bank or card issuer may take an additional 5-10 business days to post the refund.

Examples

Example	Who pays return shipping	Product refund	Original shipping refund	Exchange eligible?
Jacket arrives with a torn seam	Clothrushmarket	Yes	Yes	Yes, if size/color in stock
Jeans in wrong size were shipped	Clothrushmarket	Yes	Yes	Yes, swap to correct size if available
Dress doesn’t fit as expected	Customer	Yes (meets condition rules)	No	Yes; new shipment charged $6.99 per order
Top looks slightly different in color than on my screen	Customer	Only if all condition rules are met; minor color variation itself isn’t a defect	No	Possibly, if variant exists

Need help? Email [email protected].