Returns & Refund Policy
At Clothrushmarket, we are dedicated to delivering high-quality women’s fashion products and ensuring a smooth, transparent, and fair shopping experience. We understand that sometimes a product may not meet expectations, and we are committed to providing a clear and structured returns and refunds process. This policy outlines eligibility, procedures, timelines, and important conditions that apply to all return and refund requests.
By placing an order on clothrushmarket.com, you agree to the terms described in this Returns & Refund Policy. Please review it carefully before initiating a return request.
Eligibility for Returns
To ensure fairness and product quality control, all return requests must meet the following conditions:
- Items must be requested for return within the eligible return window.
- Products must be unused, unworn, and in original condition.
- All original packaging, tags, and labels must be intact.
- Items must not show signs of washing, damage, or alteration.
- Proof of purchase (order confirmation or receipt) is required.
Items that do not meet these conditions may not qualify for a refund or exchange.
Return Window & Timeframes
We provide a structured return window to ensure smooth processing and timely resolution. Please refer to the table below:
| Stage | Timeframe | Description |
|---|---|---|
| Return Request Submission | Within 14 days of delivery | Customer must initiate return request via email support. |
| Return Approval | 1–2 business days | Our team reviews and approves eligible returns. |
| Item Return Shipping | 5–7 business days | Customer ships product back to designated return address. |
| Refund Processing | 3–7 business days | Refund is processed after inspection of returned item. |
Non-Returnable Items
Certain items are not eligible for return due to hygiene, customization, or final sale conditions. These include:
- Final sale or clearance items
- Items marked as non-returnable at the time of purchase
- Products that show signs of wear or damage caused by the customer
- Washed, altered, or used clothing items
- Undergarments and intimate apparel (for hygiene reasons)
We reserve the right to deny returns that do not comply with these conditions.
Return Process
To initiate a return, customers must follow a structured process to ensure proper handling:
- Contact our support team via email with your order details.
- Include the reason for return and supporting images if applicable.
- Await approval and return instructions from our team.
- Ship the item to the provided return address securely packaged.
- Provide tracking information once the item is shipped back.
Returns sent without prior approval may not be accepted or processed.
Refund Methods
Once your return has been received and inspected, refunds will be issued based on the original payment method used during checkout. Below is a breakdown of refund processing methods:
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Credit/Debit Card | Refund to original card | 3–7 business days |
| Online Payment Gateway | Refund to account wallet or source | 3–5 business days |
| Bank Transfer | Direct bank refund | 5–10 business days |
Partial Refunds
In certain situations, partial refunds may be granted. These include:
- Items returned with missing packaging or accessories
- Products showing minor signs of use
- Late return submissions outside the eligible window (if accepted at discretion)
Partial refund amounts are determined based on inspection results and product condition upon receipt.
Exchanges
We currently offer exchanges subject to product availability. If you wish to exchange an item for a different size or color, please indicate this during your return request. Exchanges follow the same eligibility conditions as returns and are processed once the original item is received and approved.
Damaged or Incorrect Items
We carefully inspect all products before shipping. However, if you receive a damaged, defective, or incorrect item, please contact us immediately. To resolve such cases efficiently, we may request:
- Order number and purchase details
- Clear photos of the item received
- Description of the issue
Once verified, we will offer a replacement, exchange, or full refund depending on availability and customer preference.
Return Shipping Costs
Return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part. In cases of damaged or incorrect items, return shipping fees may be covered or reimbursed.
| Return Type | Shipping Cost Responsibility |
|---|---|
| Customer Remorse (size, color, preference) | Customer |
| Defective or Incorrect Item | Clothrushmarket |
| Quality Issues Confirmed | Clothrushmarket |
Order Cancellation Policy
Orders may be canceled within a limited time frame before processing begins. Once an order has entered fulfillment or shipping stage, cancellation is no longer possible. Customers are advised to contact support as soon as possible for cancellation requests.
Support & Contact Information
Our customer support team is available to assist with returns, refunds, and related inquiries during business hours:
| Support Detail | Information |
|---|---|
| [email protected] | |
| Support Hours | Monday - Friday, 8:00 AM - 5:00 PM EST |
| Store Name | Clothrushmarket |
Final Notes
We value customer satisfaction and aim to provide a fair and efficient returns experience. Each request is handled individually with attention to product condition, order history, and compliance with policy terms. Our goal is to ensure that every customer of Clothrushmarket receives both quality fashion products and reliable after-sales support.
Continued use of our website and purchase of our products confirms agreement with the terms outlined in this Returns & Refund Policy.